Cancellations, Returns & Refunds Policy
When ordering from GrassOnline via the website or over the phone you have a right to;
- Cancel your order up to 14 days after receiving your order.
- Return your order up to 14 days after cancelling your order.
- Receive a full refund of the purchase price up to 14 days after we have received, inspected and accepted your return.
Some products are excluded from this policy for example items which are cut to your bespoke size. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. Please note you will be responsible for the organisation and cost of returning the item(s) to us. All items must be returned in the same packaging and condition in which they were received by you.
In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately if any ordered item is removed from it’s original condition (for example cut and fitted) we will be unable to replace the item(s).
After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body.